App99 Terms and Conditions — Complete Version

1. Introduction & Eligibility

These Terms and Conditions ("Terms") apply to the use of the app99 platform and all its services. By accessing the app99 website, registering, or using any of its services, you are legally agreeing to these Terms.

App99 (the "Platform", "we", "us", "our") is a licensed online gaming operator. We provide slots, live casino, and sports betting services for players in Bangladesh.

App99 reserves the right to modify these terms and conditions at any time. In the case of significant changes, members will be notified in advance via email or SMS. Continued use of the platform constitutes acceptance of the updated terms.

2. Account-Related Terms

2.1 Single Account Policy

Each individual is permitted only one app99 account. Operating multiple accounts, or accessing more than one account from the same device or IP address, may result in all accounts being suspended and any bonuses or winnings being forfeited.

2.2 Providing Accurate Information

During registration, providing completely accurate and truthful information is mandatory. Submitting false details — such as a fake name, age, or identity — will result in the immediate suspension of your account. If you need to update any information, please contact the support team.

2.3 Account Security

It is your responsibility to keep your account login information confidential. Do not allow anyone else to use your account. If you suspect unauthorized access, notify support immediately.

2.4 Account Verification

App99 reserves the right to request KYC (Know Your Customer) verification at any time. Withdrawals may be put on hold until verification is complete. Please cooperate if asked to provide a copy of your National ID or passport.

3. Eligibility & Age Requirements

The following individuals are not allowed to open an account on app99:

• Anyone under the age of 18
• Residents of regions where online gaming is prohibited by law
• App99 employees and their immediate family members
• Those whose accounts have been previously terminated
• Individuals on the Self-Exclusion list

We may request a government-issued ID at any time for age verification purposes. Your account may be restricted until verification is complete.

4. Deposit & Withdrawal Policy

4.1 Deposit Limits & Methods

Deposits on app99 can be made via bKash, Nagad, Rocket, and bank transfer. The minimum deposit is BDT 200. Deposits are generally instant.

4.2 Withdrawal Rules

A minimum of BDT 500 is required for withdrawal. Withdrawals can only be made through the same method used for the deposit. Withdrawals to third-party accounts are not permitted.

4.3 Reasons for Withdrawal Rejection

• Bonus wagering requirements not met
• Incomplete KYC verification
• Suspicious or unusual transaction patterns
• Proof of Terms and Conditions Violation
• While a chargeback or payment dispute is ongoing

5. Bonus & Promotions Policy

All bonus offers from app99 are subject to these terms and conditions as well as the individual terms of each offer. Accepting a bonus means agreeing to those terms.

5.1 General Bonus Terms

• Every bonus is available exclusively for eligible members — please refer to the offer details.
• Withdrawals cannot be made directly from the bonus balance — the wagering requirements must be fulfilled first.
• The wagering requirement is generally 30x the bonus amount (any exceptions will be stated in the specific offer).
• Maximum bet while a bonus is active is ৳500 per round.
• Bonuses are generally valid for 30 days — any unused bonus will be forfeited upon expiry.

5.2 Wagering Contribution

5.3 Reasons for Bonus Cancellation

• If wagering requirements are not met before the bonus expires
• If the maximum bet limit is exceeded while a bonus is active
• Upon detection of any violation of the terms and conditions
• Attempting to claim bonuses across multiple accounts

6. Gaming Rules & RNG Policy

All games on app99 operate in accordance with international gaming standards. Each game outcome is determined by an independently tested Random Number Generator (RNG).

6.1 Finality of Game Results

Once a game result has been determined, it cannot be changed. If a game is interrupted due to a technical error, it will resume from the last valid state or the bet will be refunded.

6.2 Server Errors & Disconnections

App99 is not liable for interrupted gameplay due to loss of internet connection. Game outcomes will be determined based on our server-side records. For any suspected technical issues, please contact Support.

6.3 Maximum Win Limit

The maximum winning limit for a single game session is specified in each game's individual description. The maximum withdrawal while using the welcome bonus is BDT 50,000.

7. Sports Betting Terms

7.1 Bet Acceptance

App99 reserves the right to accept or reject any bet. Bets placed on markets posted with incorrect odds or due to an administrative error may be voided.

7.2 Event Cancellation or Postponement

If an event is cancelled, bets are generally refunded. In the case of a postponed event, if it does not resume within 48 hours, the bet will be voided and your stake will be returned.

7.3 Live Betting Special Conditions

In-play betting relies on real-time data. Minor delays in score updates may occur. app99 reserves the right to void bets placed during an obvious data error.

7.4 Maximum Payout

The maximum payout from a single bet in sports betting is BDT 5,00,000. A maximum odds limit may apply to Acca bets with multiple identical outcomes.

8. Prohibited Activities

The following activities are strictly prohibited on app99 and will result in account termination:

9. Privacy & Data Protection

App99 takes the protection of your personal information very seriously. We never sell the data we collect to third parties.

9.1 What Information Is Collected

• Personal details provided at registration (name, email, phone number)
• Payment transaction records
• Gaming history and activity log
• Device & browser information (for technical purposes)

9.2 Purpose of Data Use

• Account Verification & Security
• Payment Processing
• Customer Support Provided
• Compliance with Legal Obligations
• Informing you about relevant offers and promotions (with the option to opt out)

For our full Privacy Policy, please visit our Privacy Policy Page See.

10. KYC Verification Process

App99 conducts KYC verification in compliance with international gaming regulations and anti-money laundering requirements.

10.1 When KYC Is Required

• When making your first withdrawal
• When total withdrawals exceed ৳10,000
• If any suspicious activity is detected at any time
• During major account changes

10.2 Required Documents

• Photos of both sides of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Mobile Banking Statement (if applicable)
• Selfie photo (in some cases)

11. Responsible Gaming

App99 firmly believes in responsible gaming. Enjoy gaming as a form of entertainment — do not treat it as a source of income.

11.1 Setting Your Own Limits

Each member may set the following limits on their account:

• Deposit Limit: Daily / Weekly / Monthly Maximum Deposit Limit
• Bet Limit: Maximum amount per bet
• Session Limit: Maximum Continuous Gaming Session
• Loss Limit: Maximum odds cap at specified times

11.2 Self-Exclusion

Any member may request a temporary (1 day to 6 months) or permanent closure of their account. Once Self-Exclusion is active, any attempt to open a new account from the same IP address or device will also be blocked.

To learn more, visit our Responsible Gaming Page See.

12. Dispute Resolution

For any dispute, please contact our customer support team first. Most issues are resolved within 48 hours.

12.1 Complaints Procedure

1. Submit a detailed complaint via live chat or email.
2. Our support team will provide an initial response within 24 hours.
3. For complex issues, resolution may take up to 7 business days.
4. If you are unsatisfied with the resolution, independent arbitration is available.

13. Account Closure & Termination

13.1 Closure by Member

You can request to close your app99 account at any time. Please fulfill all wagering requirements and withdraw your funds before closure.

13.2 Termination by app99

App99 may terminate an account for any of the following reasons:

• Serious breach of Terms & Conditions
• Evidence of fraud or deceptive activity
• Money Laundering Suspicion
• Extended Inactivity (over 12 months)
• Legal or Regulatory Requirements

13.3 Inactive Accounts

If there is no login or transaction for 12 months, the account will be marked as inactive. A monthly maintenance fee of BDT 50 may apply to inactive accounts.

14. Changes to Terms & Miscellaneous

App99 reserves the right to modify these terms and conditions at any time. In the case of significant changes, members will be notified at least 7 days in advance.

14.1 Applicable Law

These terms are governed by the laws of app99's licensing authority. Any legal disputes shall fall under the jurisdiction of the relevant courts.

14.2 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts shall continue to remain in full force and effect.

14.3 Entire Agreement

These Terms & Conditions, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between app99 and its members.