FAQ

App99 FAQ — All Your Questions Answered in One Place

From security to betting, slots to payments — everything you need to know about app99, all in one place. Can't find your question? Contact support directly.

7+
Key answers
2 minutes
Average Read Time
24/7
Live Support
In Bengali
All Answers
Topics
Need help?

Can't find your answer? Ask our team directly.

Live Chat — 24/7

"" — No questions found for this topic.
Contact Support: [email protected]

Two-Factor Authentication (2FA) is the most effective security layer for your app99 account. Once enabled, your account stays protected even if your password is compromised.

Steps to enable:
1
Log In
Log in to app99.pro with your username and password.
2
Go to Profile Settings
Click the profile icon in the top right corner, then select "Security Settings" or "Security".
3
Enable "Two-Factor Authentication"
Toggle 2FA on. Both Mobile OTP and Authenticator App are supported.
4
Mobile number or app setup
If you choose the SMS OTP method, an OTP will be sent to your registered mobile number. If you want to use Google Authenticator or Authy, scan the QR code.
5
Verify & Save
Verify with the first OTP, then store your backup codes somewhere safe.

From that point on, an OTP will be required every time you log in from a new device or location. Trusted devices can be remembered for 30 days.

If you lose your backup codes or change your mobile number, contact [email protected] immediately.

Head to the Sports Betting section on app99 and you'll find over 30 sports categories — including football, cricket, tennis, badminton, basketball, and hockey. Matches from Bangladeshi and international leagues are all available.

How to Place a Sports Bet:

1. Choose a Category: Click the "Sports" menu and select football, cricket, or whichever sport you want to bet on.

2. Select a match: Browse the list of ongoing or upcoming matches. For live betting, choose any match tagged "LIVE".

3. Bet Type:
  • Match Winner (1X2): Home win, draw, or away win
  • Over/Under: Over/Under a specific number of goals or runs
  • Asian Handicap: Bet with a goal or run handicap
  • Both Teams to Score: Whether both teams will score
  • Accumulator: Combine multiple match bets in one

4. Enter the amount: Bets start from as low as ৳20. Enter your stake on the betslip — your potential winnings will be calculated automatically.

5. Confirm: Your bet is activated once you click the "Confirm Bet" button.

Triathlon betYou can also bet on special sports events like -. View Triathlon Betting Page →

app99 has an extensive slots section with something for every type of player — beginner or seasoned. You'll find 5 main categories of slots:

Classic Slots: 3 reels, simple gameplay. Classic fruit, bar, and seven symbols — the perfect starting point for beginners. Minimum bet just ৳10.

Video Slots: 5 or more reels, diverse themes, and bonus features like Free Spins, Wilds, and Scatters. The most popular category — games like Dead or Alive 2 fall here. Explore Dead or Alive 2 →

Megaways Slots: Paylines change with every spin — ranging from 10 to 1,00,000. Your chances of winning are significantly higher.

Cluster Pays Slots: Instead of traditional paylines, payouts are made when clusters of matching symbols form. Cluster Tumble slots work this way. View Cluster Tumble →

Progressive Jackpot: A portion of every bet contributes to the jackpot pool. One win could mean crores of BDT.

Tips for New Players: Start with Demo/Free mode. The higher the RTP (Return to Player) — 96%+ is great — the better. Dead or Alive 2 has an RTP of 96.82%.

Click the "Info" or "i" icon on any slot game to view its RTP, paylines, and maximum win details.

Understanding odds is the most important aspect of betting. On app99, by default Decimal format is used, which is the most straightforward.

How to calculate Decimal odds:
Potential winnings = stake × odds

Example:
Bet amount৳100
Odds1.85
Total Return৳185
Net Profit৳85

Changing Odds Format:
In app99, you can switch between Decimal, Fractional, or American (Moneyline) odds formats anytime from Settings.

Fractional Format Example: 3/2 means a ৳2 bet returns ৳3 in profit.

What do lower odds mean?
Lower odds (e.g. 1.20) mean a more likely outcome but a smaller payout. Higher odds (e.g. 4.50) mean a less likely outcome, but you win more if it comes in.

Accumulator (multi-bet): Odds across multiple matches are multiplied together. For example, 1.85 × 1.90 × 2.10 = 7.38. A ৳100 bet would return ৳738.

Absolutely. app99 takes responsible gaming very seriously. We believe gaming should be a source of fun — never stress. That's why our platform offers several self-control tools:

1. Deposit Limit:
Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Lowering a limit is instant, but increasing it requires a 24-hour waiting period.

2. Loss Limit:
Set a maximum loss limit for any given period. Once the limit is reached, betting stops automatically.

3. Session Time Limit:
Set a maximum playtime per session. When the time is up, you will receive a warning or be logged out.

4. Reality Check:
You'll receive reminders every 30, 60, or 90 minutes — showing how long you've been playing and how much you've won or lost.

5. Cooling-off Period:
Take a break for anywhere between 24 hours and 6 weeks. No bets can be placed on your account during this period.

6. Self-Exclusion:
Fully lock your account for anywhere between 6 months and 5 years. You will not be able to reopen it yourself during this period.

You'll find all these tools under Profile → "Responsible Gaming". Read more: Responsible Gaming Page →

It's a fair question, and one you should have answered before playing on app99.

The Foundation of app99's Trustworthiness:

International Gaming Licence: app99 operates under the authorisation of a recognised international regulatory body. Licence details are displayed in the website footer and can be verified at any time.

Independent Auditing: The RNG (Random Number Generator) for all games is regularly audited by independent third-party organisations, ensuring every spin or card dealt is completely random and unbiased.

Transparent Payouts: Actual RTP reports for each game are published regularly. There is no hiding of winnings or timing.

Secure payments: Payments through trusted platforms like bKash, Nagad, and Rocket — not through unknown channels.

Segregated Funds: Player deposits are kept entirely separate from the company's operational funds, so your money stays safe even if the company faces any issues.

User feedback: Thousands of active Bangladeshi users make withdrawals regularly — that's the strongest proof there is.

If in doubt About Us page or ask us directly at [email protected].

The security of your data and money is our top priority. app99 makes absolutely no compromises on this.

How we protect your data:

256-bit SSL/TLS encryption: Everything you type — passwords, card numbers, personal details — travels through encrypted channels. Even if intercepted, it cannot be read.

Password hashing: Your password is not stored directly — it is encrypted using the bcrypt algorithm. Even our staff cannot see your password.

PCI DSS Compliance: All payments are processed in compliance with international payment security standards.

Data minimisation: We only collect what is necessary. No unnecessary data is stored.

No Third-Party Sharing: Your personal data is never sold or shared with advertisers or third parties. It may only be disclosed to authorities when required by law.

Fund protection:
Your wallet funds are kept in an account separate from the company's general funds. Large withdrawals require KYC verification — this is for your own protection.

Right to erasure:
You can request to close your account and have all your personal data deleted. Details: Privacy Policy →

Still can't find an answer?

If your issue isn't resolved by the questions above, our support team is always ready to help.

Live Chat
Avg. 2 minutes
24/7 Support

Why is app99 Bangladesh's top choice?

Behind every question is the same desire — people want the best. app99 is built to deliver exactly that.

Industry-Standard Security

256-bit SSL, 2FA protection, and round-the-clock security monitoring — your account is always secure.

Massive game library

Slots, Live Casino, Sports Betting — thousands of games across 30+ categories, all on one platform.

Bangladeshi Payments

Instant deposits and withdrawals via bKash, Nagad, and Rocket. All transactions in BDT.

Exciting Bonuses

100% Welcome Bonus, weekly cashback, reload offers — rewards on every deposit.

Bengali-language support

Get help in Bengali any time — even at 3 AM. Our live chat average response time is just 2 minutes.

Responsible Gaming

Budget limits, session timers, self-exclusion tools — everything you need for safer gaming.

Popular Help Topics

Browse the most frequently asked questions at a glance.

Registration & Account

How to create an account, KYC verification, and email confirmation. Registration Page →

Deposits & Withdrawals

Payment methods, limits, and processing times for bKash, Nagad, and Rocket. Minimum deposit ৳200.

Bonuses & Promotions

Full details on the 100% welcome bonus, cashback, and VIP offers. Welcome Offer →

Game Guide

Slots, Blackjack, Baccarat, MMA betting — rules and strategies for every game.

Account Verification (KYC)

What documents are required, how long it takes, and how to submit them.

Live Betting

Learn how to bet on live matches and use the Cash Out feature.

Contact Support Directly

If you can't find an answer in the FAQ, our expert team is always on hand to help.

Live Chat Support

Click the chat icon at the bottom right of the platform. Average response time is just 2 minutes.

Active 24/7
Email Support

For complex issues, send us an email. Including screenshots and a detailed description helps us resolve your issue faster.

Support hours

Our Bengali-speaking support team is available seven days a week, around the clock.

Active on Eid and public holidays
🎯

Got your answers? Start playing now!

Join app99 and enjoy thousands of games, exciting bonuses, and secure payments.

18+ | Play responsibly | Terms & conditions apply

বাংলা