Every piece of information you share with app99 is stored with the utmost respect. Learn transparently what data we collect, how we store it, and why we never sell it to third parties.
App99 ("Platform", "we", "us") treats your privacy as its highest priority. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information.
By visiting the app99 website, creating an account, or using any of our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
We follow international data protection standards. Your information is used only for specified purposes and is never sold to any third party without your consent.
App99 collects information in several ways. Full details are provided below:
Information you provide when registering or using your account:
The following information is collected automatically when you use the platform:
In certain cases, information may also be verified through legitimate third parties:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Mobile Number | OTP verification and security | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| NID/Passport | KYC Verification | On withdrawals |
| Mobile Banking Number | Payment Processing | Yes |
| Device / IP Information | Security & Fraud Prevention | Automated |
| Gaming Logs | Dispute resolution & analytics | Automated |
App99 uses the information it collects solely for the following specific purposes:
App99 uses industry-leading security technology to keep your information protected.
The app99 website uses cookies — small text files stored in your browser.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.
In most browsers, you can manage cookie settings via: Settings → Privacy & Security → Cookies.
App99 retains your data only for as long as necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal & Regulatory Requirements |
| Transaction Records | 7 Years | Audit & Tax Compliance Obligations |
| KYC Documents | 5 years (after account closure) | Anti-Money Laundering Laws |
| Gaming Logs | 3 years | Dispute resolution |
| Support Conversations | 2 years | Ensuring Service Quality |
| Marketing Information | Immediate Deletion Upon Opt-Out | Personal Preferences |
| Analytics Data | 13 months | Platform Improvement |
As an app99 member, you have several rights over your own data — rights we fully respect.
You may request to view all personal information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request the deletion of your data under certain circumstances (the "right to be forgotten").
You may request that the use of your data be restricted to specific purposes.
You can object to your data being used for marketing or any specific purpose.
You may request your data in a machine-readable format.
You may withdraw your consent to data processing at any time.
To Exercise Your Rights [email protected]. Your request will be processed after your identity has been verified.
App99 strictly does not collect or process data from anyone under the age of 18. Our services are for adults only.
If any minor's data is collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed.
App99 stores data in world-class data centres. In some cases, your information may be transferred internationally — particularly in relation to cloud storage or technical services.
For any country or region where your data may be transferred, we ensure that:
If you agree during registration, app99 may send you promotional emails or SMS messages containing new bonus offers, game launches, or special events.
App99 may update this Privacy Policy from time to time — due to legal changes, new technologies, or updates to our services.
For significant changes, we will:
Continuing to use app99 after an updated policy takes effect constitutes your acceptance of the new terms.
For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:
Privacy isn't just a policy for us — it's a core commitment.
Every login, deposit, and piece of personal information is secured with 256-bit SSL encryption — bank-grade security.
App99 never sells your information to advertising agencies or data brokers. Your data belongs to you alone.
View, correct, or request deletion of your data — full control is in your hands.
Only staff members who genuinely need access to your data can view it — governed by strict internal policies.
Third-party security experts regularly audit our data protection measures.
All policies are explained in plain, simple language — no complex legal jargon, no hidden terms.
Quick answers to common questions about your account and support.
Your data is completely secure at app99. Start with a 100% bonus on your first deposit — register today.
18+ | Play Responsibly | Terms & Conditions Apply